FREQUENTLY ASKED QUESTIONS

1. What products do you sell?

We primarily offer pillows and related products designed for daily sleep use. You can browse our current product lineup and details at coildown.com.

2. Where do you ship?

We currently ship only within the United States; we do not offer international shipping at this time.

3. How long does it take to process an order?

Orders typically take 1–3 business days to process and prepare.

Once processing is complete, the package is handed over to the appropriate carrier for delivery.

4. Which shipping carriers do you use?

We may select different carriers based on the order location, package size, and shipping logistics.

Common U.S. carriers include:

USPS

UPS

FedEx

Other domestic logistics providers

The specific carrier used depends on the actual shipment details.

5. How long does delivery take?

Domestic U.S. delivery is estimated to take 2–10 business days, depending on the shipping method and destination.

Delivery times are estimates only; specific delivery dates are not guaranteed.

6. Can I track my order?

Yes. If tracking is available for your order, we will provide the relevant tracking information.

You can use the tracking number to check the status of your shipment.

7. Can I return items?

Yes. We offer a 30-day return policy.

You may request a return for eligible orders within 30 calendar days of receiving the item.

Please refer to our REFUND AND RETURNS POLICY for specific return conditions.

8. How long does it take to receive a refund?

Once we receive the returned item and complete the necessary inspection, we will process the refund in accordance with our policy.

Refunds are typically issued to the original payment method. The time it takes for funds to appear in your account depends on your bank, credit card company, or payment service provider.

9. Do I have to pay for return shipping?

If the item has quality issues, was damaged during shipping, or was sent in error, return shipping costs will be handled on a case-by-case basis.

If the return is due to personal preference, the customer may be responsible for return shipping costs, subject to our return policy.

10. Will I be charged automatically after purchase?

No.

All products sold on coildown.com are one-time purchases. Unless explicitly stated otherwise on the order page, purchasing a product does not automatically create a subscription, trigger automatic renewals, or result in subsequent orders.

11. Is payment secure?

We take the security of payment information seriously.

All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.

We do not store full credit card numbers or CVV security codes on our own servers.

12. Will my personal information be sold?

No.

We do not sell your personal information. We may share relevant information with logistics, payment, and other necessary service providers only to the extent required to fulfill your order and provide related services.

13. Can I request the deletion of my personal information?

Depending on the privacy laws applicable in your state, you may have rights regarding the access, deletion, or correction of your personal information.

To submit a request regarding your data rights, please contact us using the contact details provided on the coildown.com website.

14. Can the pillow be used to treat medical conditions?

Our products are intended primarily for daily comfort and improving your sleep environment.

Product information does not constitute medical advice and is not intended to diagnose, treat, or prevent any medical condition. Please consult a qualified healthcare professional regarding any specific health concerns.

15. What if the item I receive is damaged or incorrect?

If the item you receive is damaged, defective, or does not match your order, please contact us as soon as possible.

Please have your order number and photos of the item or packaging ready so we can understand the situation and assist you in resolving it.

16. How do I contact customer service?

If you have any questions regarding products, orders, shipping, returns, or refunds, please contact us using the customer service details provided on the coildown.com website.

We will do our best to provide you with timely assistance.