REFUND AND RETURNS POLICY

Thank you for purchasing products from coildown.com. We hope you are satisfied with your purchase. If you are not satisfied with your order, you may apply for a return and refund, provided the order meets the following conditions:

1. 30-Day Return Period

We offer a 30-day return policy.

You may contact us to request a return within 30 business days of receiving the item.

We may be unable to accept return requests made after the 30-day period, unless otherwise required by applicable law.

2. Return Conditions

To qualify for a return, the returned item should generally meet the following conditions:

The return request is made within 30 days of receiving the item;

The item is in a reasonable condition for return;

The item, along with its packaging and accessories, remains intact as much as possible;

You provide the order number or other information confirming the purchase record.

If the item has quality issues, was damaged during shipping, or does not match your order, please contact us promptly, and we will assist you based on the specific circumstances.

3. How to Request a Return

If you wish to return an item, please contact us using the customer service details provided on coildown.com.

Please include the following in your request:

Order number;

Purchaser’s name;

Reason for return;

Photos of the item or packaging, if necessary.

Please wait to receive return instructions before shipping the item back to ensure the return is processed correctly.

4. Refunds

Once the returned item is received and inspected, we will process the refund as applicable.

For eligible orders, refunds are typically issued to the original payment method.

The time it takes for the refund to appear in your account may depend on the processing speed of your bank, credit card company, or other payment service provider.

5. Return Shipping Costs

If the return is due to quality issues, damage, or an incorrect item sent by us, we will handle the return shipping costs based on the specific situation.

If the return is due to personal reasons—such as no longer needing the item, an incorrect purchase, or a change of preference—the customer may be responsible for return shipping costs, unless otherwise required by applicable law.

6. Damaged, Incorrect, or Defective Items

If the item you receive is damaged, defective, or does not match your order, please contact us as soon as possible. To help us verify the issue, we may ask you to provide photos of the product, packaging, or shipping label.

Upon verification, we may offer a refund, replacement, or other appropriate solution depending on the specific circumstances.

7. Non-returnable Items

To the extent permitted by applicable law, the following items or situations may not be eligible for return:

Returns requested beyond the 30-day return period;

Issues caused by improper use, storage, or damage by the user;

Returns where the purchase record cannot be verified;

Items that do not meet return eligibility criteria.

However, if applicable law grants you non-waivable rights regarding returns, refunds, or other consumer protections, this policy does not limit those rights.

8. One-time Sales

All products on coildown.com are sold on a one-time basis.

Unless explicitly stated otherwise on the order page, purchasing a product does not automatically create a subscription, trigger automatic renewals, or generate subsequent orders.

Each purchase is an independent transaction.

9. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us using the customer service details provided on the coildown.com website.

We will do our best to assist you with your return and refund requests.