SHIPPING INFORMATION

Thank you for choosing coildown.com. We currently offer shipping services exclusively within the United States and do not support international shipping.

1. Shipping Coverage

We currently ship only to addresses within the United States, including the contiguous U.S.

We do not currently support:

International shipping

Countries or regions outside the United States

Certain special addresses that cannot receive commercial courier deliveries

Delivery times for some remote areas, military addresses (APO/FPO), or special zones may differ from standard delivery times.

2. Shipping Carriers

We select appropriate shipping carriers based on the order destination, package size, weight, and logistics arrangements.

Common shipping carriers include:

USPS

UPS

FedEx

Other vetted U.S.-based logistics providers

The specific carrier may vary depending on the order details. Once the order has shipped, we will provide tracking information where applicable.

3. Order Processing Time

Orders typically require 1–3 business days for processing and preparation.

Order processing time excludes weekends and U.S. federal holidays.

Processing may take longer during promotional events, holidays, or periods of high order volume.

4. U.S. Shipping Times

Estimated standard delivery times are as follows:

Shipping Method Estimated Delivery Time

USPS Ground Advantage Approx. 2–5 business days

USPS Priority Mail Approx. 1–3 business days

UPS Ground Approx. 1–5 business days

FedEx Ground Approx. 1–5 business days

Standard Shipping Approx. 3–7 business days

Economy Shipping Approx. 5–10 business days

The times listed above are estimates calculated from the moment the package is handed to the carrier; they do not constitute a guaranteed delivery date.

Actual delivery times may be affected by destination, weather, peak shipping periods, carrier operations, and other factors beyond our control.

5. Estimated Total Delivery Time

Typically:

Order processing time: 1–3 business days

Transit time: Approx. 2–10 business days

Remote areas or special addresses may require additional time.

6. Order Tracking

Once your order has shipped, we will provide tracking information if the selected shipping service supports tracking. You can use the tracking number provided by the carrier to check the shipping status of your package.

Please note that it may take some time for tracking information to appear or update after the package has been shipped.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delivery times may be affected by factors beyond our control, including:

Severe weather

Holidays and peak shopping periods

Carrier operational delays

Traffic or logistics network issues

Incorrect or incomplete address information

Failed delivery attempts

Other unforeseen circumstances

Therefore, the delivery times displayed on the website are for reference only; specific delivery dates are not guaranteed.

8. Address Information

Please ensure that the name, full shipping address, city, state, and ZIP code you provide when placing your order are accurate.

If a package is returned, requires re-delivery, or incurs additional costs due to an incorrect or incomplete address provided by the customer, or if the package is undeliverable, additional processing time may be required.

If you discover an error in the address before the order is shipped, please contact us as soon as possible using the contact details provided on coildown.com.

9. Package Marked as Delivered but Not Received

If the tracking information indicates that the package has been delivered but you have not received it, please first:

Check your doorstep, mailbox, garage, and other secure delivery locations.

Check if a family member, neighbor, or property manager accepted the package on your behalf.

Contact the shipping carrier for specific delivery details.

If you are still unable to locate the package, please contact us via the details provided on coildown.com, and we will do our best to assist you.

10. Contact Us

If you have any questions regarding delivery, order status, or tracking, please contact our customer service team using the information provided on coildown.com.

Thank you for choosing coildown.com.

We are committed to providing you with safe, reliable, and convenient shipping services within the United States.